1. General Information about the Rental Agreement.
Apartmentincopenhagen Aps will in the following be referred to as the Lessor. The Lessor is authorized by the owner of the rental accommodations the Lessor has for rent to let the accommodations on behalf of the owner.
All reservations must be made by filling in the Lessor’s or affiliates booking form and thus accepting the Lessor’s Terms and Conditions. The rental agreement has binding effect and tenants will be responsible for the rental agreement to the Lessor and to Danish law. A deposit of 25% of the total rental amount is payable immediately after the reservation of the rented accommodation has been confirmed. The balance is due 14 days prior to arrival. If the balance is not paid within 14 days before arrival, the Lessor reserves the right to cancel the reservation. Reservations made later than 14 days before arrival require the full rental amount paid for the whole rental period. Upon receipt of the balance from the tenant the Lessor will send an email to the tenant containing a voucher specifying the address of the rented accommodation, route guidance, and a contact person as concerns the lease.
Upon arrival the tenant must show this voucher to the owner of the rental accommodation or to his representative in order to obtain access to the rental accommodation. No other documents will be accepted. The voucher is personal and is valid only for the person mentioned in the voucher, and the voucher is not transferable to other persons. The owner or his representative will reject access to the rental accommodation if the number of persons exceeds the number mentioned in the voucher. If there are changes as regards the number of persons staying in the rental accommodation during the rental period, the Lessor must be informed in advance; otherwise the owner or his representative may ask tenants to leave the rental accommodation whereby the paid rental amount is forfeited. Any changes or special requests concerning the lease must be accepted via email by the Lessor prior to the tenant’s arrival at the rented accommodation.
All prices stated are per day. The extra services, which are listed in relation to each rental accommodation, are to be added to the rental price. The specified prices are an integral part of the existing conditions, and any agent or tour operator has no authority to change the specified rates.
Payment can be made by credit card (Visa- or Mastercard).
5. Arrival and Departure
Tenants can arrive at the rented accommodation on the agreed day of arrival between the hours: 17.00-00.00 (deviations from these arrival hours must be confirmed by the Lessor by email before arrival). Any change in arrival time must be reported to the Lessor during office hours (Monday to Friday between the hours: 9.00-17.00) prior to the arrival to avoid that the owner or his authorized representative rejects the tenant access to the rented accommodation. In case of an unexpected late arrival, the tenant must inform the Lessor.
If the owner or his representative should be unable to accept a late arrival, all supplementary costs for hotel stays, etc. are at the tenant's expense. If the owner or his representative should wait beyond the agreed arrival time, the owner or his representative can demand a "late arrival” fee. At the time of arriving the tenant must show the owner or his representative the voucher as well as his and his fellow-travelers’ identity certificates. If there is a change as concerns the specific individuals who are staying at the rented accommodation during the tenant's stay in the rental home, the owner or his representative may require that the tenant leaves the rental home without any right to compensation. Moreover, any possible additional costs may be deducted from the deposit. The tenant must leave the rented accommodation between the hours: 08.00-10.00 (unless otherwise agreed in writing by e-mail), after having handed over the keys to the rented accommodation to the owner or the Lessor, thus an inspection and control of the rental home can be performed.
6. Security Deposit
The tenant must pay a security deposit or give his credit card information as insurance for any possible damages or to cover extra costs which are not included in the rental price. The deposit must be paid in Euros or DKK, as stated under the booking information. The deposit or credit card information must be paid or given to the owner or the Lessor upon receipt of the keys to the rented accommodation. The deposit will be refunded to the tenant immediately after departure from the rented accommodation, unless damages caused on the rental home or other additional costs lead to partial or total retention of the security deposit. The tenant’s liability of replacement can never be limited only to the amount of the deposit.
Final cleaning is always mandatory. Payment for the cleaning is specified in the rental agreement. When the tenant arrives, the rented accommodation will be in a clean and tidy condition.
8. Electricity, Water and Gas Consumption
Electricity, gas, and water consumption are included in the rental price unless otherwise specified in the rental agreement.
Pets are not allowed access to the rental accommodation unless the Lessor explicit by e-mail has accepted the presence of such in the rented home.
10. The Tenant’s Obligations
The tenant is responsible for the proper conduct and behavior during his stay in the rented accommodation.
If the tenant's behavior should happen to deviate from this code, the owner or his representative has the right to immediately ask the tenant to leave the rented accommodation. The tenant is in such cases not entitled to any compensation for the rental amount which has already been paid.
The tenant is required to have liability insurance in a well-known insurance company. AIC can provide liability and cancellation insurance.
This letting is provided on a temporary holiday basis. The premises may not be used as or claimed as a principal residence nor even as a secondary residence and nor may the tenant carry out any commercial, trade or profession of activity therein.
The descriptions of the rental homes are made in good faith. The Lessor cannot be held responsible for any changes the owner may have made without notifying the Lessor. If the tenant has any complaints to make in relation to a rented accommodation, he has to make them on the day of arrival and he must confirm his complaints in writing within 24 hours after arrival (the office of Apartmentincopenhagen Aps is open Monday to Friday between the hours: 9.00-17.00. Telephone: +45 77345645, or in case of emergency telephone: +45 25626789. E-mail address: firstname.lastname@example.org).
Complaints will not be processed or accepted unless the procedure mentioned above has been followed. The Lessor has the right to inspect the rental home in order to obtain confirmation of the tenant's complaint.
If the complaint is accepted, the tenant will be compensated proportionately. In special cases, the Lessor reserves the right to move the tenant to another rental home. If the rental price of this replacement home is less than the rental price of the original rental accommodation, the tenant will be compensated for the difference. If the rental price of the replacement home is higher than that of the original rental home, the Lessor shall pay the additional costs. If the tenant accepts a replacement accommodation, no additional compensation can be required by the tenant.
If there are no replacement rentals available, the Lessor will refund the full rental amount to the tenant. The Lessor will in no circumstances pay hotel or other accommodation costs. If the tenant leaves the rented accommodation before the Lessor has had the opportunity to investigate the cause of a complaint, the tenant loses every right to compensation. If the tenant complaints at a time when he does not occupy the rented home, the tenant loses the right to compensation. The Lessor will not accept complaints about a rental home which are related to weather conditions, presence of insects, temporary water or electricity shortages, or other circumstances caused by force majeure.
The Lessor’s rental apartments are not hotel rooms but private homes. These homes reflect the owner's taste and Danish traditions. Such circumstances cannot be considered as elements of a complaint.
The Lessors’s rental apartments have fully equipped kitchens with refrigerator and stove. The bedrooms are equipped with duvets and pillows, bed linen and towels. High chairs and cots can be provided for an additional cost of 15 Euros per unit.
For bookings made after October 1rst 2020:
If the tenant, for whatever reason, should cancel his reservation, the following cancellation conditions will be applied:
- The tenant cancels his stay up to 14 days before arrival and gets a 100% refund.
- The tenant cancels his stay between 0-13 days before arrival and gets reimbursed 0%.
Please note: if the booking has been paid (or partially paid) with a credit voucher, the amount of the credit voucher is non-refundable.
For changes made in an original booking, where the rental apartment remains the same, a handling fee of 50 Euros can be applied to the booking. If the rental apartment is not identical with the one in the original booking, the change will be considered as a cancellation and will be processed in accordance with the cancellation fees mentioned above.
The rental prices do not contain cancellation insurance.
If the Lessor is forced by circumstances on which he has no influence to make a change in rental accommodation, the Lessor will offer the tenant a similar or better rental accommodation. If the price of this alternative rental home is lower than that of the originally rented accommodation, the Lessor will refund the difference to the tenant. If the price is higher than that of the originally rented accommodation, the Lessor will cover the price difference. In cases where the Lessor cannot find a replacement home, the Lessor will reimburse the full rental amount to the tenant, and no additional compensation is granted to the tenant.
Important: Please note that if you have booked through a partner or in case of negotiation of special price and conditions, the cancellation conditions can be different from the above stated. We will apply the conditions that you have agreed to at time of the booking.
Any litigation concerning reservations or rental accommodations can only be settled by a Danish court and in accordance with current Danish law. Acceptance of the Lessor’s booking form and payment of the rental amount implies at the same time acceptance of the Lessor’s Terms and Conditions.
The Lessors's liability is limited to the responsibilities of rental companies under current Danish law. If any of the terms of this contract are modified as a result of changes in Danish law, the validity of these terms cannot be called into question.
15. Consumer Protection
In order to implement a reservation, the Lessors will need certain personal details from the tenant. The Lessor is responsible for the administration of this information, and will treat this information securely. These data will only be used by the Lessor to confirm a reservation and to communicate with the tenant, both currently and in the future.
A third party will under no circumstances be notified of this information (except in case of contractual or legal obligations).